A wave of reports surfaced recently on the r/bonnaroo subreddit, where attendees shared images of severely damaged Bonnaroo wristband mailings—some missing the wristbands entirely. One widely circulated photo showed a ripped, crumpled envelope containing only a QR code slip with no wristband inside.
The community confirmed that these shipping damages occasionally happen during transit or sorting. The consensus advice is to immediately contact Front Gate customer support to report missing or stolen wristbands. Front Gate can deactivate any at-risk wristbands and arrange replacements, which are typically picked up quickly and easily at the box office or Will Call, often located at the local high school.
Organizers and Front Gate have protocols in place to minimize entry disruptions. Affected attendees should also file claims with UPS alongside reporting to Front Gate to expedite resolution.
Keep an eye on official Bonnaroo channels and Front Gate support pages for updates and help ensuring smooth access to the festival. If you’re waiting on your wristband and see damaged packaging, act fast to avoid entry issues.
Source: r/bonnaroo