Bonnaroo 2025 ticket buyers who purchased via resale platform Viagogo are sharing positive refund experiences following the festival’s cancellation. An original Reddit poster who bought a 4-day GA pass through Viagogo reported receiving two solid options once Bonnaroo was canceled: a 120% value credit voucher or a full 100% refund back to their original payment method. They chose the refund and praised Viagogo’s customer service—standing in stark contrast to the complaints aimed at Live Nation’s refund handling.
Key points include:
- Viagogo’s full refund option defied expectations amid typical buyer wariness toward secondary resale sites.
- Live Nation’s refund policy, though formally supportive of cancellations, tends to delay processing until funds arrive from organizers and lacks the direct responsiveness showcased by Viagogo.
- Reddit discussion highlighted frustration with Live Nation’s more restrictive refund stance and the uncertainty buyers face with tickets purchased on secondary markets.
- Some users pointed to Elements Festival in Pennsylvania as an appealing alternative lineup for electronic and bass music fans during this period.
- A devil’s advocate perspective acknowledged resale platforms may absorb less financial risk than major promoters but raised questions on fee reimbursements and logistical challenges.
This ongoing conversation underscores the complexities festivalgoers face in ticket resale refunds and puts Viagogo’s quick action in the spotlight amid Bonnaroo’s 2025 cancellation fallout. Buyers are advised to evaluate resale terms carefully and stay informed on official policies from both promoters and secondary sellers.
Source: r/festivals