The email says: Your order will be shipped soon — confirm your shipping address in your AXS account. If you need to update your address, do it by February 18. The message walks through logging in, selecting ORDERS, and editing Shipping Details.
What people on Reddit are saying (quick summary):
- Several users report trouble logging into AXS via the link in the email — password resets aren’t always fixing it.
- Some folks are seeing “shipped” when they look at their order; others haven’t received the email at all.
- A few buyers (especially resale purchasers) were told by AXS the delivery will be mobile/QR-only — but the shipping notice is confusing some people who expected physical wristbands.
- Questions about guests/hotel check-ins: people are asking whether hotels count or hand out wristbands for extra guests if you updated guest counts after purchase.
- One fun question: will wristbands mimic fiber or yarn? (Short answer: probably not — think standard festival wristbands or mobile QR passes.)
What you should do right now
- Log into your AXS account (use the account that purchased the tickets). If the link in the email doesn’t work, login directly at AXS.com and check Orders → Shipping Details.
- Verify or update your shipping address before February 18 if you want physical delivery. If you bought resale, confirm whether your delivery type is mobile (QR) or physical.
- If you can’t log in after a reset, contact AXS customer service and keep screenshots of your attempts — delays happen, but documentation helps.
- If you’ll receive a mobile/QR pass: save a screenshot, add it to your phone wallet if possible, and keep a printed backup in case your phone dies.
Quick FAQs
- Will wristbands definitely ship? AXS’ email suggests physical shipments are planned for many orders, but some resale or mobile-delivery tickets may remain QR-only. Expect a mixed situation.
- When should I worry? If you need a physical wristband and your shipping info is wrong, act before Feb 18.
- Do hotels hand out wristbands or check guest counts? Hotel policies vary — check with your hotel and keep proof of purchase/guest info handy.
We’ll keep an eye on any official updates from AXS and the festival. If you’ve got receipts, screenshots, or experiences dealing with AXS support, drop them in the comments and help the rest of the fam out. Safe travels and don’t forget a backup of that QR if you get one.
Source: https://www.reddit.com/r/Coachella/comments/1r2et3h/looks_like_wristbands_are_close_to_shipping/