A Reddit user’s firsthand account reveals a frustrating StubHub ticket scam at Electric Daisy Carnival (EDC) Las Vegas. After purchasing a GA wristband from StubHub, the buyer’s wristband failed to scan onsite because the original seller had reported it lost and sold a replacement ticket to someone else. While StubHub refunded the original purchase, the buyer had no choice but to pay an extra $300 for a GA+ wristband to enter.
StubHub’s FanProtect Guarantee covered only the face value of the initial ticket, refusing to reimburse the additional cost despite clear evidence of seller fraud. The Reddit discussion exposed broader sentiment: StubHub policies often leave buyers stuck in limbo with little recourse beyond small claims or legal action.
Supporting voices in the thread recalled multiple similar scams, highlighting StubHub’s poor customer support and inadequate protections. Independent watchdogs and user forums like SadStubHub.com back up these claims, painting a picture of patchy enforcement and weak guarantees.
A September 2023 BBB complaint further illustrates ongoing customer dissatisfaction with StubHub, citing “inferior” ticket replacement and “unacceptable customer service,” blamed partly on venue-imposed ticket swaps.
This incident adds to growing skepticism toward StubHub’s ticket validation and support. Festivalgoers should approach secondary ticket purchases cautiously, verify sellers thoroughly, and consider alternative platforms to avoid costly last-minute surprises.
For more on the ticket scam landscape, see:
Source: r/festivals