Bonnaroo organizers have traced the cause of missing wristbands in mailed packages to an error during courier sorting. Packages were mistakenly processed through an incompatible sorting machine, damaging some wristbands and causing them to go missing. Importantly, there is no suspicion of foul play.
What To Do If Your Wristband Is Missing
If your festival package arrived without a wristband, act quickly:
- Contact Front Gate Tickets at (888) 512-7469.
- Provide your full name, billing zip, and last four digits of your payment card.
- Your wristband order will be updated, and your wristband will be held for pickup at will call:
Coffee County Central High School
100 Red Raider Drive, Manchester, TN
- Any previously mailed wristband will be canceled to avoid duplicates.
Additional Options and Fees
- If you have already left home without a wristband, you can obtain a replacement at the box office for a $20 fee.
- Proof of purchase is required, including a government-issued ID, order number, and credit card used.
- Replacement assistance is only for wristbands purchased via Front Gate Tickets or Ticketmaster Verified Ticket Exchange.
Community Concerns & Suggestions
Attendees have voiced worries about possible long lines at will call and the hassle for travelers. Some have proposed reshipping missing wristbands as a solution, while others suggest allowing wristband registration before purchase to deter scams.
What Organizers Advise
The Bonnaroo team thanks fans for their patience and urges everyone to follow official channels for updates and instructions. They encourage attendees to contact Front Gate Tickets promptly to avoid last-minute hassles.
Shipping & Contact Info
- Tickets typically ship four weeks before the festival.
- Shipping address changes can be managed through your Front Gate account.
- For more info or help, visit bonnaroo.frontgatetickets.com or call (888) 512-7469.
Stay tuned to official Bonnaroo updates to navigate this issue smoothly and get ready for an epic festival experience!
Source: r/bonnaroo